CTI with Netphone
CTI allows you to link your computer systems with your telephony network to create a telephony solution that can revolutionise the way you interact with customers, business partners and personell.
Using CTI it is possibe for example, to automatically fetch records from a database or CRM system before a call is connected, providing the agent with all the information they need to service the caller. When calls are received, providing the caller's records are held, their details can 'pop' on the PC screen on the desktop.
This means that your staff can then answer a call with a personalised greeting, offer a more efficient and personal service or even identify possible cross-selling opportunites that could result in additional revenue for your business. With IP telephony, this functionality can be extended to your remote or home workers.
NetPhone
NetPhone allows the dialing, answering, transferring and placing on hold
of all calls to be managed on-screen, and supports screen popping of caller
details. It allows information held in a back office data base to be used
as directories, allowing your users to dial numbers directly from their
PC, take call notes, send instant text messages and dial a phone number
from any application.