WINDOWS OPERATED CONSOLE
Toshiba's Windows Operator Console (WOC) provides centralised phone operation in a familiar Windows environment. Available as either a digital or IP solution it uses drop down menus driven by either a mouse or keyboard.
The PC console allows operators to transfer calls, take messages, and monitor the status of callers and extension users. To maximise operator flexibility and productivity the software can run in background mode, allowing the operator to work in other applications until an incoming call is received, when WOC will automatically 'pop-up'. For busy reception areas up to four consoles can be connected to the Strata phone system.
WOC provides operators with a call handling solution that is feature rich yet simple-to-use. For example, operators will find it easy to see who is calling and which extensions are engaged, placed on 'Do not Disturb', Call Forward to Voicemail' or free to take calls.
For
operators who take messages, it solves the problem of having to hand write
a message; instead they simply click on the name of the intended recipient
and then type the message and caller's name into a dialogue box. This automatically
lights the message waiting lamp on the recipient's extension, or displays
a message if they have an LCD display featurephone. A hard copy of the message
can also be printed, or the operator can directly drop the caller into the
desired voicemail.
WOC can also be set up to display an on-screen company directory. All extension users are allocated a directory entry, giving useful contact details such as mobile and home numbers.
In addition the WOC features a high level of management reporting. These statistics can show incoming call volumnes, identifying times of peak demand by revealing the number of calls in each hour and how long they had to queue. Operator cover can then be adjusted accordingly.
Our IP-WOC has the same functionality as our standard WOC, but has the added flexibility of being able to operate as a soft phone, not requiring a fixed featurephone on the desktop.